Italian Public Administrations have now reached a turning point.
The more technology improves, the more complex becomes the citizens’ need of services.
This 3-day class is specifically aimed at the professionals of the public administration. We will provide the tools to face the actual laws that regulate the digitalization process in the public services and utilities with a special focus on the online presence (services, payments, social communication, website) that can improve citizens' lives.
Participants will discover the requirements Digital Administration Code regulated by the Freedom of Information Act (FOIA).
the right to the “digital identity” (SPID) and digital payments (PAGO PA)
free access to digital procedures and documents
verify the good application of rules by management softwares
How to manage the “online presence” of the PA: what is the best way/channel to interact with the users?
to provide users the best navigation experience of the website
how to manage content and the social channels
The last part of the course will deal with the new models and measurement tools.